Susan Heitler, Ph.D. 4500 East 9th Ave, Suite 660 Denver, CO 80220 303 388-4211 Apologies remove the toxic sting from mistaken interactions. An effective apology, however, is a complex event. Interestingly, apology is broadly used as a mediation intervention in China1, and is listed as an appeasing technique for mitigating conflict in Japanese conflict resolution2 […]