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Conflict to Resolution by Susan Heitler, Ph.D.
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The Five Basic Conflict Strategies
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From the book Barbara frames the problem. "Let's go out for dinner." When Charles expresses an opposing wish, "I'd rather fix dinner at home," the two proposals seem wholly incompatible. At that point the conflict seems to be heading toward a power struggle, toward positional bargaining. The outcome would then be a winner and a loser, that is, a zero sum game, or at best a compromise in which each side wins some and loses some. Instead of proceeding with a contest of wills, Charles and Barbara follow an alternative route, a cooperative route. Their transition is accomplished by shifting the discussion to the level of concerns. Barbara wants food that is fast, light, in a cheerful place, and without kitchen work. Charles wants to relax at home, to see the TV news. Both Charles and Barbara strongly want their concerns to be met; their initial positions were suggested as a means to that end. But instead of becoming over attached to their specific, initially suggested solutions, they overcome this temptation and switch to clarification of their underlying concerns. Solutions may be incompatible; concerns seldom are. Once Charles and Barbara understand their underlying concerns, solutions easily become apparent. They enjoy an easy meal at home; Charles handles the preparation and cleanup; Barbara enjoys the kitchen brightness; Charles enjoys the TV news; both are pleased. From Conflict to Resolution Psychotherapy in Private Practice James Flanders, Ph.D., the Vicksburg Clinic Psychotherapy in Private Practice Contemporary Psychology "This book exemplifies the best of therapy." "... the clear style of writing and conceptualizing in this book, along with the wonderful array of approaches for problem solving make this a book with much to offer." British Journal of Psychiatry "... this is a modern, refreshing book ... a highly commendable read for all therapists, particularly those striving to practice in what they hope is an integrated way." Psychotherapy "... for some time now the myriad voices of eclecticism have cried
for a serviceable infrastructure, a defensible and robust strategy for
the integration of endlessly proliferating techniques. Heitler has given
us such a framework. It arrives in the deceptively simple, pleasingly
familiar, concept of conflict." Donald K. Freedheim, Ph.D., Professor of Psychology, Case Western
Reserve University $35.00 Two-tape audio set 107 minutes, ISBN 0-393-70151-4 (1992)
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